- MEM15002A - Apply quality systems
Assessor Resource
MEM15002A
Apply quality systems
Assessment tool
Version 1.0
Issue Date: May 2024
This unit is applicable for any work within a quality improvement system in a manufacturing, engineering or related environment. The definition of customer is wide and applies to the next person or organisation receiving the product or service. Application may include quality inspection of own or other employee's work up to the level of the employee's technical competence.
Band: A
Unit Weight: 2
This unit covers working within a quality improvement system, either individually or in a team situation.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | A person who demonstrates competency in this unit must be able to apply quality systems. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts. |
Context of and specific resources for assessment | This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with applying quality systems or other units requiring the exercise of the skills and knowledge covered by this unit. |
Method of assessment | Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways including direct observation, supervisor's reports, project work, samples and questioning. Questioning should not require language, literacy and numeracy skills beyond those required in this unit. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials. |
Guidance information for assessment | |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
Look for evidence that confirms skills in: reading, interpreting and following information on written job sheets, instructions, standard operating procedures and drawings checking and clarifying task-related information entering information onto workplace documents checking for conformance to specifications identifying duties of the individual within the quality improvement system identifying customers' requirements with respect to the operation or quality of the product or service reporting where appropriate, defects detected carrying out work in accordance with the process improvement procedures carrying out work in a manner consistent with the improvement of customer/supplier relationships performing numerical operations, geometry and calculations/formulae within the scope of this unit |
Required knowledge |
Look for evidence that confirms knowledge of: quality system terminology and concepts, e.g. quality assurance - planning to meet customers' requirements quality control - checks and procedures to ensure customer requirements are met quality inspection - inspecting and testing products and services total quality control - a company-wide approach that combines both quality assurance and quality control so that the customer is always satisfied commonly accepted meaning/s of the terms quality and quality system the reasons for following the requirements of the quality improvement system strategies and approaches for working within a quality system procedures to be followed in undertaking the work specifications to which the individual's work is to comply reasons for ensuring work conforms to specification benefits of good quality: quality products reduced costs customer confidence, satisfaction and loyalty good reputation job satisfaction solving problems increased competitiveness keeping up with technology costs and consequences of poor quality e.g. lost customers accidents wastage lost time low morale conflict procedures for reporting defects examples of common defects quality improvement procedures four steps of the quality cycle: plan, do, check, act reasons for following process improvement procedures examples of ways in which customer/supplier relationships can be improved benefits of good customer/supplier relationship hazards and control measures associated with applying quality procedures, including housekeeping safe work practices and procedures |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Quality improvement system | A system comprising some or all of the following elements: quality assurance quality control quality inspection quality improvement total quality control |
Customer | The next person or organisation receiving the production or service |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Instructions and procedures are followed and duties are performed in accordance with requirements of quality improvement system. | |||
| Conformance to specifications is ensured. | |||
| Defects are detected and reported according to standard operating procedures. | |||
| Performance of operation or quality of product or service is monitored to ensure customer satisfaction. | |||
| Current performance is assessed. | |||
| Established performance measures are identified. | |||
| Specifications and standard operating procedures are identified. | |||
| Defects are detected and reported according to standard operating procedures. | |||
| Process improvement procedures are participated in. | |||
| The improvement of internal/external customer/supplier relationships is participated in. | |||
| Performance of operation or quality of product or service is monitored to ensure customer satisfaction. |
Forms
Assessment Cover Sheet
MEM15002A - Apply quality systems
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
MEM15002A - Apply quality systems
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: